When the automated system alerts you that your call may be recorded, press zero. 'But what about my needs?' We've got you covered there, too. 'That's great for Verizon subscribers,' customers of other major wireless carriers may be muttering. But it's a decent security measure, and even with that step, it took me only 45 seconds to go from the start of the call to conversing with a helpful Verizon rep. MORE: Cellphone Carriers: Best and Worst Customer ServiceĬustomers who want to skip straight to the talk-to-a-person part of the proceedings may balk at having to enter an account PID. We will update this story if we get a definitive explanation. My best guess: I'm a postpaid customer, and our anonymous reader has a prepaid account. We’ve reached out to Verizon to figure out why the two of us had such different experiences. Our anonymous reader tried repeating my steps and not only heard a different set of menus from Verizon's automated system but also got hung up on. Or, at least, I found myself talking to an actual person. You'll soon find yourself talking to an actual human. (That's a four-digit number you set up on Verizon's website.) Enter it, and press #.

At this point, the system will promise to connect you to an operator, but it will ask you to enter your account PID. The automated system will ask you to say why you're calling. When the automated system begins talking, press zero.ģ.

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